A brand to be proud of
During Dwain MacDonald’s time as UK CEO, DPD UK became the country’s fastest-growing parcel delivery company and the preferred choice of the nation’s biggest and best-known online retailers.
During the past 12 years, DPD UK grew faster than any other company in its market by putting the customer at the heart of everything it did. Several tech innovations, award-winning industry firsts and a firm focus on the environment also made it the nation’s favourite delivery company.
In 2020, DPD celebrated its golden anniversary – 50 years in the UK – and by 2025 it aims to have 93 depots, five hubs and sales of £2.4bn.
UK’s industry firsts
During Dwain’s leadership, innovation and technology were at the heart of DPD’s services and included:
- Predict – the UK’s first one-hour delivery window.
- FollowMyParcel – the first real-time driver tracking service.
- Precise – the first delivery service that allowed customers to choose their own delivery window.
- The YourDPD app – the first fully integrated delivery app, which grew to more than 9 million users.
A vision for a greener economy
Since 2010, the 1-2-3 strategy had determined every decision taken in the boardroom and beyond, and in 2020 a fourth step was added to the strategy, which became:
- Deliver the best service money can buy,
- Use the best technology available,
- Recruit, retain and develop the most customer-centric people,
- Be the UK’s leader in sustainable delivery.
Going green was DPD UK’s biggest mission to date, they rolled out electric vehicles (EVs) more quickly than before. This investment supported the 25-25-25 vision and in 2020, they launched a comprehensive and dedicated website – DPD Green. There is even a ‘live stats’ panel where everyone can see how much CO2 DPD is saving.
The 25-25-25 green vision was developed to help DPD UK create a more sustainable planet for the next generation. In fact, DPD UK has:
- Opened the UK’s first 4 all-electric depots (3 in London and 1 in Hull)
- More than 800 electric vehicles at 84 depots nationwide
- Developed its own zero-emissions electric-assist cargo bike – the EAV P1
- Invested £52,000 in electric vehicle home chargers for DPD drivers
- Donated more than £200,000 through the innovative eco fund
UK Awards
2021
Best Parcel Delivery Firm – Money Saving Expert Customer Satisfaction Survey
2020
DPD made history with five wins from the Motor Transport Awards including Customer Care, Home Delivery Operator, Best Use of Technology, Clean Fleet Van Operator, Urban Delivery Operator
Transport/Fleet Management Initiative of the Year – edie Sustainability Leaders Awards 2020
Delivery Innovation of the Year – Retail Insider Transforming Retail Awards 2020
Certified for The Carbon Trust Standard for Carbon – a mark of excellence to demonstrate a commitment to cutting its carbon footprint
2019
Sustainable Deliveries Hero – Energy Saving Trust
Gold for Environmental Improvement in the Service Industries category – 2019 Green Apple Awards
Customer Experience & Loyalty Award – 2019 National Business Awards
Home Delivery Operator of the Year and the Customer Care Award – 2019 Motor Transport Awards, London
Best Parcel Delivery Firm – Money Saving Expert Customer Satisfaction Survey
2018
Best Parcel Delivery Firm – Money Saving Expert Customer Satisfaction Survey
Home Delivery Operator of the Year – 2018 Motor Transport Awards, London
2017
DPD UK CEO Dwain McDonald ‘Tech Pioneer of the Year’ – Retail Week
Best Parcel Delivery Firm – Money Saving Expert Customer Satisfaction Survey
Innovation Award, Home Delivery Operator of the Year and Customer Care Award – 2017 Motor Transport Awards, London
2016
Best Parcel Delivery Firm – Money Saving Expert Customer Satisfaction Survey
The Customer Focus Award – 2016 National Business Awards
Top 25 Best big Companies To Work For – Sunday Times
Business Excellence Award, Customer Care Award and Training Award – 2015 Motor Transport Awards, London
2015
Special Which? Award for customer care and driving change in the sector
Queen’s Award for Enterprise
Best Parcel Delivery Firm – Money Saving Expert Customer Satisfaction Survey
Best Employee Experience – Automotive, Transport and Technology – UK Employee Experience Awards